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We are always available to help you.
Ascensia Diabetes Care offers comprehensive Customer Support for both Consumer and Health Care Professionals.
Customer Support for Blood Glucose Monitoring (BGM) System:
Email Support - Contact Us at support@ContourNext.com
Online Chat available from 8:00 AM -10:00 PM EDT
Customer Service - 1-844-736-8100 available from 8:00 AM -12:00 AM EDT Monday to Sunday
Eversense® Continuous Glucose Monitoring (CGM) System
Email Support - Contact Us at email@example.com
Customer Service - 1-844-736-7348 (844-SENSE4U) available from 8:00 AM -12:00 AM EDT Monday to Sunday
You can play an important public health role by providing feedback on any adverse reactions or other product
issues you’ve encountered with Ascensia Diabetes products.
To report an adverse event or to voluntarily report an error or issue with a Ascensia Diabetes product please
call one of our customer service representatives at 1-800-348-8100 or contact the FDA/Medwatch at this link:
* Not a guarantee of coverage and payment. A doctor's prescription is required for Medicare coverage and patients must meet Medicare eligibility coverage criteria. Coverage and payment may be subject to coinsurance, deductible and patient eligibility requirements. Visit https://www.medicare.gov to learn more about Medicare plans and coverage.
** Offer valid for eligible privately insured patients only. Purchase of CONTOUR®NEXT Test Strips required. Limitations and restrictions apply.
† #1 Brand in Medicare Patient Satisfaction claim is from data collected from June 8 through June 15, 2020.
‡ Check with your insurance provider as they may provide a lower cost option.
§ Up to 6 months.
¶ The offers above only apply to the cost of the sensor and transmitter or sensor. They do not cover the cost of the insertion or removal procedure. Limitations and Restrictions may apply. Ascensia Diabetes Care reserves the right to change or terminate this program at any time without notice.
1. Ascensia Diabetes Care. Data on File. OTC brand volume (October 2020), IRI Cash Data CYTD accessed November 2020.
2. Christiansen, M. P. (2017). A New, Wireless-enabled Blood Glucose Monitoring System That Links to a Smart Mobile Device: Accuracy and User Performance Evaluation. Journal of Diabetes Science and Technology, 11(3), 567-573. DOI: 10.1177/1932296817691301
The information brought to you by Ascensia Diabetes Care US Inc. provides general information. It is not intended to be used as medical advice, diagnosis or treatment and should not replace the advice of your Healthcare Provider.