This site and services are for U.S. residents only. To contact Ascensia Diabetes Care in another country, click here.
If you have a question for our Customer Support Team, please provide your information below.
We are available to help you.
Ascensia Diabetes Care offers comprehensive Customer Support for both Consumer and Health Care Professionals.
For CONTOUR® NEXT Blood Glucose Monitoring (BGM) System:
Online Chat available from 8:00 AM -10:00 PM EDT Monday to Sunday
For Eversense® Continuous Glucose Monitoring (CGM) System:
Phone: 1-844-736-7348 (844-SENSE4U) available from 8:00 AM -12:00 AM EDT Monday to Sunday
You can play an important public health role by providing feedback on any adverse reactions or other product issues you’ve encountered with Ascensia Diabetes products.
To report an adverse event or to voluntarily report an error or issue with a Ascensia Diabetes product please call one of our customer service representatives at 1-800-348-8100 or contact the FDA/Medwatch at this link:
How to Report