FAQs

Yes. Although target ranges may have been confirmed on the CONTOUR^® Connected meter, you can change them from the CONTOUR^®DIABETES app**. You can do this at any time by going to:

Main Menu >My Care > under My Therapy click on Target Ranges

Each time you connect your meter to the app the meter is updated with the current app target ranges if they have changed.

Always consult your doctor before setting or changing your target ranges.

**Always consult your healthcare professional before setting or changing any target ranges.

Yes. You can change target ranges from the app at any time by going to: Main Menu > My Care > under My Therapy click on Target Ranges

You can change the high and low limits of your Before Meal (same as Fasting) and After Meal (same as Overall) target ranges when you slide the handles up or down. You can also use '+' or '–' to move a value up or down.

**Always consult your healthcare professional before setting or changing any target ranges.

In the app, go to:

Main Menu > My Care > under My Therapy click on Target Ranges

The Critical High handle has a yellow outline. This is the highest blood glucose value you can set. The Critical Low handle has a red outline. This is the lowest value you can set. Slide the handles up or down to change the Critical Values. You can also use '+' or '–'to move a value up or down. Always consult your doctor or nurse before setting or changing your critical high/low settings.

**Always consult your healthcare professional before setting or changing any target ranges.

You have probably not synced (connected) your meter with the app since you last changed the targets in the app. To sync your meter with the app:

1. Switch your meter on and make sure it is near your mobile device
2. Make sure the Bluetooth^® setting on your mobile device is turned on The CONTOUR^®DIABETES app should now be able to sync data with your CONTOUR^® Connected meter and update your target ranges.

**Always consult your healthcare professional before setting or changing any target ranges.

Your meters may have different target ranges, but this is not recommended. Your meters should stay in sync with the app target ranges. Paired CONTOUR^® Connected meters are updated with the most recent app targets whenever they connect to the app.

**Always consult your healthcare professional before setting or changing any target ranges.

As soon as you pair your CONTOUR^® Connected meter to the CONTOUR^®DIABETES app, you are able to add a Meal Marker to a blood glucose reading. Since every Meal Marker is evaluated against a related target range, the new ranges associated with each Meal Marker become available for you to see.

The Fasting Target range is always preset to be the same as your Before Meal Target Range, and this range can be changed in the app.** The meter displays a separate Fasting Target because it has a Fasting Meal Marker attached to it.

To create an account from the initial app setup, just follow the instructions on screen.

1. When asked for a CONTOUR^®CLOUD ID enter your email address. You should use a personal email address that you check often
2. Next you will need to answer a series of questions, which are used to create a section called About Me. (The About Me section can be found under Settings > My Account > About Me.)
3. Verify account by clicking the link emailed to you by CONTOUR^® Diabetes Solutions
4. Tap 'Continue' on the app screen

No. It is best to stay signed in to your app account even when you close the app. When you stay signed in to the app on one or more mobile devices, your information is backed up regularly and all the app features are available to you.

1. Go to: Main Menu > Settings > My Account.
2. Tap the email address to change it.