FAQs

Firstly, check that your device uses either Apple iOS or Android.

To download the CONTOUR^™DIABETES app onto an Apple device:

1. Open the App Store on your device
2. Search for 'Contour diabetes'
3. Select 'CONTOUR^™DIABETES app' from the search results
4. Tap 'Get', then 'Install'. You may be prompted to enter your iTunes account information. Tap 'OK' once you are done. The download process will then begin
5. If you are still in the App Store, the 'Install' button will become an 'Open' button. You can either tap this to open the app or select the app icon from your device home screen

To download the CONTOUR^™DIABETES app onto an Android device:

1. Open the Google Play Store on your device
2. Search for 'Contour diabetes'
3. Select CONTOUR^™DIABETES app from the search results
4. Tap 'Install'. The download process will then begin

Once you have downloaded the CONTOUR^™DIABETES app, keep it somewhere on your mobile device that you can access it easily, like your home screen or dock.

When you start using your CONTOUR^® Connected meter with the CONTOUR^™DIABETES app you will need to pair the two devices. The app and meter will then seamlessly connect and sync using Bluetooth^® technology. The Bluetooth^® setting on your mobile device and meter will need to be switched on for the pairing and each time you test your blood glucose so that the app can sync the reading.

You can turn a meter setting off or on from the meter using the following steps:

1. Turn off the meter and move away from your mobile device
2. Turn your meter on
3. Scroll to Settings
4. Press 'OK' on each screen until you find the setting to change
5. Use the up and down arrows to change the setting. Press 'OK'

To pair a meter to the CONTOUR^™DIABETES app:

1. Make sure the Bluetooth^® setting on your mobile device is switched on
2. Go to: Main Menu > Pair a Meter or if a meter was previously paired, go to: Main Menu > Settings > My Meters
3. Tap ‘+ Pair a Meter’ then select the type of meter you want to pair
4. Follow the steps outlined in the app
5. You will be notified if the meter is successfully paired
6. Tap ‘Continue’ to save the meter settings

Yes, you can pair multiple CONTOUR^® Connected meters with the CONTOUR^™DIABETES app, which merges together your blood glucose readings from the different meters. To do this, in the app go to: Main Menu > Settings > My Meters

1. Tap '+' and follow the instructions on the screen to add another meter
2. After you have paired a meter, the Settings screen is displayed. Change any settings that you need to here
3. Tap 'Continue' to save the settings

Note that only one meter can connect to the app at any one time.

In the app go to: Main Menu > Settings > My Meters

Make sure that your meter is paired with the app first.

Tap the meter you want to rename and type the new name over it.

If you need to unpair a meter from your CONTOUR^™DIABETES app, in the app go to: Main Menu > Settings > My Meters

1. Tap the meter you want to unpair
2. On the Meter Settings screen, tap 'Unpair this Meter' and 'Confirm' when you are prompted

Or

Go to: Main Menu > Settings > My Meters

1. Swipe left on the meter you want to unpair
2. Tap the red 'Unpair' button and 'Confirm' when you are prompted

Tap 'Menu', 'Done', or 'X' to go back to the previous screen.

In most instances, yes. The app auto-saves most items and does not always require you to tap 'Save'.

Yes. Your CONTOUR^® connected meter will sync with the CONTOUR^™DIABETES app each time your meter and mobile device are within close range when you have the Bluetooth^® settings switched on. If you need to take a blood glucose reading without your mobile device close by, don't worry; your meter has enough memory to store up to 800 blood glucose readings so it will save any results it reads until the next time it can sync with the app.