FAQs

Creating a CONTOUR^®CLOUD account will help you to get the most out of your CONTOUR^® Connected meter by unlocking all the features that the app has to offer. Creating an account will also allow the app to store your blood glucose readings in the CONTOUR^®CLOUD so that you can view your data from up to four different meters on multiple mobile devices. Follow the instructions on screen when you open the app to set up an account. Your mobile device will need to be connected to the internet for this to work.

If you’ve set up a CONTOUR^®CLOUD account, your app data is automatically backed up to the CONTOUR^®CLOUD regularly when your device is connected to the internet. If you sign in to the app as a Guest, your data is not saved or backed up to the cloud.

No data that can be identified as yours is shared with any person or business unless you choose to share it with someone, for example your doctor, nurse or caregiver. You can view our privacy policy here.

Your CONTOUR^® Connected meter and app must be in close range of each other to stay connected. Try moving your meter and mobile device closer together.

If your CONTOUR^® Connected meter is not connecting to the CONTOUR^®DIABETES app, check that:

• Your meter is switched on.
• You have paired your meter with the app on your mobile device.*
• The Bluetooth^® settings on your meter and mobile device are switched on.
• Your meter is close to your mobile device.

There are at least two possible reasons for this error message:

1. You are not connected to the Internet. Check your Internet connection and make sure that the Mobile Data feature is turned on in your mobile device settings (Note: Internet/Data usage fees may apply.)
2. Your network administrator has set proxy or firewall restrictions on your network

- Talk to your network administrator about allowing connection to CONTOUR^® NEXT ONE servers from your mobile device
- Consider trying an alternative Internet connection such as switching to mobile data or connecting from your home. Note: Internet/Data usage fees may apply.

Yes, there is a Help section in the menu of the app. To access it, go to: Main Menu > Help

From the Help screen you can search topics using key words, or browse the help categories displayed.

If you still need help, contact Customer Service by calling the number on the back of your meter or contact us.