FAQs

When your BG readings improve a pattern that you are working on within a certain time period, the pattern is considered 'improved'. The app saves 'Improved' patterns in My Patterns > Pattern History

The CONTOUR^®DIABETES app needs at least 14 days of BG readings to detect certain patterns. If you test regularly and mark your readings with meals and Meal Markers, My Patterns is able to detect patterns more easily.

You can exit a pattern at any time and move it to your pattern history. If you get a notification about a pattern that you do not want to track, tap 'No' when you are prompted to set a reminder and tap 'yes' when the 'Move to History' option displays on the pattern screen. To do this from the Main Menu, go to:

Main Menu > My Patterns

1. Tap on the pattern
2. Tap 'Move to History'

If you have automatic date/time syncing turned on in the CONTOUR^®DIABETES app, the app will automatically update your CONTOUR^® Connected meter with the date and time. If you didn't switch on this feature in the initial app setup, go to:

Main Menu > Settings > App Preferences

Tap Meter 'Time and Date Sync' toggle to turn it on.

You need to turn on automatic date and time syncing.

1. In the app go to: Main Menu > Settings > App Preferences
2. Tap the Meter Time and Date Sync toggle to turn it on Whenever your meter connects with the app, the time and date on the meter will automatically sync with the app.

1. Turn your meter on and make sure that your meter is paired with the app first.
2. In the app go to: Main Menu > Settings > My Meters and select the meter you want to sync
3. Tap 'Sync time and date'

If you do not have automatic date/time syncing turned on in the CONTOUR^®DIABETES app preferences area, the meter is not updated with the mobile device time and date unless you do a manual sync. To set automatic time/date syncing between your meter and mobile device:

1. Go to: Main Menu > Settings > App Preferences
2. Turn on Meter Time and Date Sync

Yes. The My Profile feature in the app lets you store any appointments you have booked and contact information for your healthcare team. Go to:

Main Menu > My Care > Appointments to add an appointment, or go to: Main Menu > My Care > Healthcare Team

You can send a summary report of your BG readings from the app, but you must have added either an appointment or a healthcare professional first.

To send a formatted PDF summary report from the app, go to:

Main Menu > My Care > Appointments or Healthcare Team

From Appointments

1. Tap an upcoming appointment
2. Tap Send a Report
3. Select the type of report you want to send. Agree to consent if pop-up appears
4. Enter the Name of the patient, then tap on View Report
5. Tap on download icon at the bottom of the screen and select the way you want to send the report (email, text, etc)
6. For Email, enter the recipient email address/addresses (will not auto-populate) and tap send when ready

From Healthcare Team

1. Tap Healthcare Team
2. Tap Send a Report
3. Select the type of report you want to send. Agree to consent if pop-up appears
4. Enter the Name of the patient, then tap on View Report
5. Tap on download icon at the bottom of the screen and select the way you want to send the report (email, text, etc)
6. For Email, enter the recipient email address/addresses (will not auto-populate) and tap send when ready

Yes, you can export your BG data as a CSV file. This file is unformatted and just contains raw data. To do this, go to:

Main Menu > My Care > Reports

1. Tap 'Send a CSV file'
2. This will open a new email on your mobile device so that you can send the file to a recipient of your choice