FAQs

The colored target range indicators on the CONTOUR^® Connected meter give you instant feedback on your blood glucose results. It immediately identifies your results as above, below or within target range to help you make decisions.

Amber = above target

Green = within target

Red = below target

If you’re just starting to use your connected meter and CONTOUR^®DIABETES app, we recommend that you set up the app first. The meter is quickly and easily set up during the app setup when first getting started.

The CONTOUR^®DIABETES app is designed for use with Bluetooth^® Technology and is compatible with mobile devices running Apple iOS 12.0 and above, or Android Lollipop 5.0 and above.*

For select Android devices we have identified a pairing issue. On these devices the Bluetooth components do not allow them to maintain a connection to the CONTOUR^® Connected meters, even when they are running Android 5.0 (Lollipop) and higher. For further information about which devices are affected by this issue, please contact Ascensia Customer Service.

If you are experiencing a problem pairing your CONTOUR^® Connected meter with your mobile device, we recommend that you first verify that your device supports one of the operating system versions listed above and if it does, you should then update the OS on your mobile device to the latest version available. If this does not fix the issue, please contact Ascensia Customer Service.

*For a list of compatible Android or iOS devices, please visit compatibility.contourone.com

Unpairing removes the meter from the account and prevents the meter from connecting to the app and sending data back and forth. Existing meter data remains intact in the app. An unpaired meter can be paired to the app again at another time.

Your meter must be on and connected to the app if you want to change meter settings from the app. Only the Meter Name and the Unpairing feature can be changed from the app when the meter is not connected.

The app Menu options are as follows:

• My Readings – view, edit and manage your BG readings
• My Patterns – get notifications if certain patterns are detected in your BG readings
• My Reminders – set reminders to take medication, test your BG, and more
• My Care – adjust details on your therapy, add your healthcare team and send reports
• App Connections – connect with other health apps on your smart phone
• Settings – manage your app and meter settings
• Help – find FAQs and instructions to answer questions you may have

Tap the small graph to see the expanded graph or, whilst you are viewing My Readings in the app, turn your mobile device sideways so it is in a landscape position.

On the graph, circle symbols are blood glucose readings automatically collected from the meter via Bluetooth^® technology. Diamond symbols are readings that have been added manually. If you want to see detailed information for any given point, tap on the symbol on the graph.

To change the time period displayed on the Expanded Graph:

1. Tap the white button at the top of the screen
2. Select a 3-day, 7-day, 14-day or 30-day time period from the Days list

Test strips are covered when medically necessary and prescribed by your physician. Medicare will reimburse either 80% of the Medicare Fee Schedule or the actual charges, whichever is less.

This means that once your annual Medicare "Part B" deductible is paid, you pay the other 20%. If you have supplemental or secondary insurance, you may pay even less than the 20%.
Many pharmacies, mail order and medical equipment suppliers will take care of all the Medicare paperwork and billing submissions for you. Ask your pharmacist if this service is offered before you buy your CONTOUR^® NEXT test strips.
A doctor's prescription is required for Medicare coverage and patients must meet Medicare eligibility coverage criteria.* More questions about Medicare? Learn more about Medicare plans and coverage at: https://www.medicare.gov/pubs/pdf/11022-Medicare-Diabetes-Coverage.pdf.

*Not a guarantee of coverage and payment. A doctor's prescription is required for Medicare coverage and patients must meet Medicare eligibility coverage criteria. Coverage and payment may be subject to coinsurance, deductible and patient eligibility requirements. Visit http://www.medicare.gov to learn more about Medicare plans and coverage.

CONTOUR^® NEXT Test Strips

For non-insulin treated patients

100 every 3 months
For insulin treated patients

100 per month
Important note:
A doctor's prescription is required for Medicare reimbursement. If your doctor recommends that you test more often than Medicare's guidelines permit, your doctor may assist you in getting authorization from Medicare to receive more self-testing supplies which Medicare will cover after additional requirements are met. For more information, check with your doctor or see MLN Matters SE1008 for more info and use this link: https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/downloads/SE1008.pdf